Last updated: February 5, 2026
Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information in accordance with Australian privacy laws.
1. Introduction
Independent AFSL (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and comply with all applicable privacy laws and regulations.
2. Information We Collect
We may collect the following types of personal information:
Contact Information
Name, email address, phone number, and business address
Professional Information
Business name, AFSL number (if applicable), professional credentials
Financial Information
Business financial details for AFSL applications
Technical Information
IP address, browser type, device information, cookies
Communication Records
Records of correspondence and interactions with us
3. How We Use Your Information
We use your personal information for the following purposes:
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
Encryption
Data in transit and at rest
Security Assessments
Regular updates and reviews
Access Controls
Authentication procedures
Staff Training
Data protection education
6. Your Privacy Rights
Under Australian privacy law, you have the following rights:
Access
Request access to the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal obligations)
Opt-Out
Unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us using the details provided below.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new “Last Updated” date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
privacy@independentafsl.com.au
Phone
+61 (0) 400 000 000
Level 3/54 Jephson St
Toowong QLD 4066
We will respond to your inquiry within a reasonable timeframe, typically within 30 days.
13. Privacy Complaints
If you believe we have breached the Australian Privacy Principles, you have the right to make a complaint. Please contact us using the details above, and we will investigate your complaint promptly.
Office of the Australian Information Commissioner (OAIC)
If you are not satisfied with our response, you may lodge a complaint with the OAIC at www.oaic.gov.au